.. Helping Buzz Gnome

Look around. He is on top of the fountain.

If you look at Buzz Gnome McQueen mentions that he could grab him from up on the roof

The winch system is missing a claw. Go find a replacement claw for it.

Attach it to the winch.

To pick Buzz Gnome up you need to make him stay still.

You can now pull him up with the winch.

Question Buzz about Krampus.

Yes, Krampus is lactose intolerant. You should serve Krampus some lactose.