Idril, the elf secretary for Santa, won't let you into Santa's office.
What should I do with Idril?
Why doesn't Idril know the time?
The clock tower is fixed
Talk to her. She works hard but doesn't know when it is time to have a break. Ask her what she is doing and does she ever have a break.
Because the clock tower, in the middle of the village, is out of order. You have to talk with Idril about the clock tower. Then, fix the clock tower.
Now you get access into Santa's office.